Terms of Service

These Terms of Service ("Terms") govern your use of the website and services provided by Reviews Management Services ("RMS", "we", "us", or "our"), a venture by Delima Digitals, headquartered in New Delhi, India. By accessing our website or engaging our services, you agree to these Terms.

1. Services

RMS provides professional online reputation management services including, but not limited to: review management, review generation campaigns, employer branding, review response management, and reputation crisis management across platforms including Google, Glassdoor, Trustpilot, Amazon, AmbitionBox, Indeed, Apple App Store, and Google Play Store.

2. Ethical Service Commitment

RMS operates exclusively using ethical, white-hat, and platform-compliant methods. By engaging our services, you acknowledge that:

• We do not post fake or fabricated reviews on any platform
• We do not violate the Terms of Service of any review platform
• All review generation campaigns target genuine customers or employees only
• You will not request or ask us to use any unethical or non-compliant methods

3. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your business and current reputation landscape
• Grant necessary access to platforms where management is required
• Not misrepresent your business to your customers or employees as part of any campaign
• Pay agreed fees on time as per your service agreement

4. Results & Guarantees

While we have an excellent track record of delivering measurable improvements, RMS does not guarantee specific rating results as outcomes depend on multiple factors including current rating, review volume, industry, and platform algorithms. Expected results and timelines are provided in good faith based on historical performance and are not legally binding guarantees.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information shared during the engagement. RMS will not share your business details, campaign strategy, or results with any third party without your written consent, except where required by law.

6. Intellectual Property

All content, strategies, templates, and methodologies developed by RMS remain the intellectual property of Reviews Management Services / Delima Digitals. Clients are granted a limited, non-exclusive licence to use deliverables for their business purposes only.

7. Payment Terms

Payment terms are specified in individual service agreements. RMS reserves the right to suspend services for overdue accounts. All fees are non-refundable once a campaign has commenced, unless otherwise specified in the service agreement.

8. Limitation of Liability

To the maximum extent permitted by law, RMS shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability in any matter related to our services shall not exceed the total fees paid by you in the 3 months preceding the claim.

9. Termination

Either party may terminate the service engagement with 30 days written notice. RMS may terminate immediately in cases of ethical policy violations, non-payment, or misuse of services.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes your acceptance of the updated Terms.

12. Contact

For questions about these Terms: info@reviewsmanagementservices.com | +91 98996 10142